Changing IT providers is easier than you think
Don’t let the fear of changing IT providers prevent you from receiving the services you deserve at a fair price. Busting 9 Switching Fears.
September 9, 2023
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SERENO IT SUPPORT
If you’re a SME and looking for proactive outsourced IT support company in Central London, you’ve come to the right place!
Based in Central London, Sereno helps small and midsize businesses, with IT support services at their control.
We give you and your people the flexibility to schedule in time to resolve your IT issues when it works for you.
We also offer instant IT Support through live person chat for your team’s minor questions or requests. This saves time to your Central London based team!
You can enter your questions into our portal’s live web chat function and expect a swift reply, 80% of chat requests are usually solved instantly.
Also, we don’t just sit around and wait for something to go wrong. We proactively monitor systems and provide advice to ensure we identify and resolve issues before they disrupt your business.
Take a look at our IT Support Central London – IT support packages & pricing
REMOTE IT SUPPORT LONDON
Speak to an engineer immediately through our online real-time chat. Always available to provide support and connect to your device as needed.
We work around your schedule. We give you the ability to book time with an engineer at a time that suits you best. No more calls out of the blue or unavailable engineers.
Using our online portal we streamline support requests, reducing the time you need to spend on IT issues and giving you a quicker resolution to all requests.
We automate the approval process and create bespoke service requests specific to your business’s requirements, giving a personalised experience and removing delays.
Support your wider business goals with an aligned technology strategy. We help you make informed decisions, cutting through the tech and getting down to business.
Have complete visibility over your IT environment, keep track of current and future projects, and budget accordingly – all in our simple interactive online platform.
Your dedicated Technology Advisor continuously assesses your entire IT environment, identifying and communicating improvements or opportunities.
We review, advise, and manage your Cyber Security. Helping to secure your business and achieve compliance, be that against best-practice or industry requirements.
Staying with a poor IT provider because you’re afraid to move away is no longer an acceptable excuse. Here we debunk 9 IT switching fears vs realities. And for a stress-free transition, download our handy switching checklist where we outline everything you need to prepare for.
Many IT support companies in Central London target their team on counterproductive SLAs that often work against you, rewarding the least amount of time spent on your requests and resulting in short-term thinking.
Our team are purely focused on your satisfaction with the experience and outcome. We call this our Partner Experience Agreement PXA.
We gather feedback on each service request and monitor your Partner Experience score. If you ever dip below 95% satisfaction with our service, we immediately enter you into a service improvement plan to identify and resolve the cause.
If your still unhappy we remove any contractual commitments you have, simple as that.
TESTIMONIALS
Promptly resolving your IT issues, improving your productivity, and saving costs is the top priority. That, however, should be a given! At Sereno, we go a step further to always ensure a win for our partners in Central London.
Schedule calls directly with our IT engineers so that we can solve your IT issues at a time that works for you. Get instant IT Support for your team in Central London, via our chat function for all your minor IT questions and requests.
Benefit from reduced monthly fees after you invest in your Central London cyber security. Plus, subsidised cloud migrations and discounted IT projects to help you get started in achieving your optimal IT setup.
We understand that choosing a new IT support provider in Central London is a difficult decision that requires trust. Therefore, all IT support partnerships are 30-day rolling for the first 12 months and forever backed by our Partner Experience Guarantee.
The modern workplace relies on cloud technology for successful, flexible and secure working. If you’re not benefitting from cloud computing, we’ll cover 25% of your migration cost, enabling you to take advantage of the benefits of cloud computing.
We deliver expert strategic IT consultancy for businesses in Central London to help you get the most out of your technology. Providing an online platform to review all aspects of your IT environment and create a strategic road map for the future.
Our service desk team are targeted solely at customer satisfaction, meaning your people are our priority. Our Partner Experience Agreement is embedded into our culture and our agreements.
Looking for quick, reliable and expert IT Support company in Central London? At Sereno, we believe in full transparency with our partners. Learn more about our pricing and the level of services we provide.
SERENO LEARNING HUB
Don’t let the fear of changing IT providers prevent you from receiving the services you deserve at a fair price. Busting 9 Switching Fears.
Outsource or not to outsource IT support? Read our article to explore the benefits of outsourcing IT support to make a more informed decision.
Last Updated on September 6, 2024 by Sereno Admin https://youtu.be/WdJxwnFJzY8 What, why, how? Do you ever wonder why the quality of service you receive from
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