Are long term contracts a thing of the past with IT companies?
In the world of IT support, long-term contracts (LTCs) have become a common practice, but do they hold benefits for consumers?
October 25, 2023
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Modern businesses need more than the traditional IT Support helpdesk.
It’s likely that your business uses an ever-expanding collection of software, applications, connectivity services, cloud services, etc.
Choosing, implementing, connecting, and managing these requires industry knowledge, technical expertise, and tools, and takes management time.
For many small and medium-sized businesses, having full-time staff for these roles isn’t cost-effective, so it becomes a secondary burden for other staff, limiting the business’s development.
This is why businesses turn to Sereno IT for fully managed London IT support services, all in one place.
Operate the same way companies with an internal IT department and IT manager would, at a fraction of the price.
Have all your IT services managed under one roof by a trusted knowledgeable technology partner.
Get advice on the best services available, access to the best IT support pricing, support with installation, and reliable ongoing management. Sereno can provide and support all the IT services required by a modern business.
Looking for quick, reliable and expert managed IT services in London? At Sereno, we believe in full transparency with our partners. Learn more about our pricing and the level of services we provide.
Many Outsourced Managed IT support companies target their team on counterproductive SLAs that often work against you, rewarding the least amount of time spent on your requests and resulting in short-term thinking.
Here at Sereno, our team are purely focused on your satisfaction with the experience and outcome. We call this our Partner Experience Agreement PXA.
We gather feedback on each service request and monitor your Partner Experience score. If you ever dip below 95% satisfaction with our service, we immediately enter you into a service improvement plan to identify and resolve the cause.
If you’re still unhappy we remove any contractual commitments you have, simple as that.
MANAGED Microsoft 365 SERVICES
Microsoft 365 is the backbone of most businesses, offering a cloud-based platform that goes beyond just email and Word. It’s a full productivity suite that can meet all your collaboration, communication, and security needs.
With a range of applications and features to choose from, Microsoft 365 provides flexibility to fit your company and each employee’s role.
However, managing such a huge platform can be challenging, which is where Sereno steps in to support you.
We help you understand the full potential of your Microsoft investment, ensure the correct licences are in use, apply best practices, and implement security controls.
With our IT managed support services, you can get your staff working again quickly and improve productivity through new technology.
MANAGED Google Workspace
Google Workspace offers cloud-based business applications and collaboration tools that businesses can rely on as an alternative solution to Microsoft.
It provides a full range of communication, collaboration, and security offerings that make up daily operations for many businesses.
With different packages to choose from, you can easily select the applications and features that fit your company and each employee’s role. Google Workspace includes Mail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and many other applications, features, and security services on top.
Effective management of the platform requires removing administration around licence management, new account creation, integrations, permission, and security settings. Sereno can effectively and reliably manage Google Workspace for you, helping you get the full value of your Google investment and remove the burden of effective management of this huge platform.
Promptly resolving your IT issues, improving your productivity, and saving costs is the top priority. That, however, should be a given! At Sereno Managed IT Services, we go a step further to always ensure a win for our partners.
The modern workplace relies on cloud technology for successful, flexible and secure working. If you’re not benefiting from cloud computing, we’ll cover 25% of your migration cost, enabling you to take advantage of the benefits of cloud computing.
Benefit from reduced monthly fees after you invest in your London Managed cyber security. Plus, subsidised cloud migrations and discounted IT projects to help you get started in achieving your optimal IT setup.
Our service desk team are targeted solely at customer satisfaction, meaning your people are our priority. Our Partner Experience Agreement is embedded into our culture and our agreements.
We understand how overwhelming it can be to choose the right provider, which is why we’ve compiled all the factors you need to consider into one easy-to-follow guide.
From assessing data security measures to evaluating professional services and contract flexibility, we provide expert guidance and insider tips to help you make an informed decision.
With the rise in cyber-attacks, cyber security has become a top priority for businesses of all sizes. However, understanding the threats and finding the right service and vendor can be overwhelming.
Small to medium-sized businesses may not have the time or expertise to manage this themselves. As a leading managed IT service provider, Sereno aims to make protecting your business simple and stress-free. We offer small business IT support services to allow you to focus on your business while we keep a close eye on its security.
By assessing your entire IT environment against security best practices, we can identify areas of risk, introduce you to available measures and services, and help you make an informed decision.
Our flexible Cyber Security Packages cover devices, email, and employees, and we manage, maintain, and report on all services and controls. With our managed IT support company, you never have to worry about cyber security again.
In today’s business world, a company’s data is its lifeline. Thus, having a reliable backup of all company data is crucial, whether using in-house servers or the cloud.
An effective backup and disaster recovery solution can ensure that all data is accessible, recoverable and secure at all times. This solution isn’t just about having a copy of data available but also considering how that data can be recovered, in what format and how fast.
We assist clients in choosing the right backup and disaster recovery solutions to fit their business needs and budgets, removing the “what if” scenario.
Our friendly professional team offers reporting, maintenance, and support to ensure clarity and peace of mind in any situation.
MANAGED Cloud Storage
Despite the rise of SaaS applications and cloud productivity tools, many companies still require servers to host specific applications and systems. Hosting servers in public or private cloud environments can reduce operating costs, minimise the risk of failure, and improve uptime.
We offer and maintain both public and private cloud environments. Public cloud offerings through third-party providers like Microsoft Azure or AWS provide the resources you need without owning any hardware or software. Private clouds can be hosted on-site or through a provider’s data centre, offering a highly customizable environment for tighter governance and compliance.
The team at our fully managed IT support company can manage the entire process, from design and delivery to ongoing monitoring and management, so you can focus on your business.
Are you experiencing any issues or uncertainties with your IT environment? Our team can help answer your questions and alleviate any concerns you may have about your IT environment, all free of charge.
MANAGED Telephony
A Hosted VoIP system is a cost-effective and flexible alternative to traditional phone systems that offers all the functionality your business needs.
With the rise of flexible and remote working, cloud phone solutions are becoming increasingly popular as they allow companies to maintain a professional phone system without compromising on flexibility.
We offer a range of hosted phone solutions to meet the needs and budgets of any size business. Cloud phone systems eliminate the need for hardware or offices, providing desktop or mobile applications that still offer all business functions, such as voicemail, menu systems, call groups, call statistics, and conferencing.
Experienced specialists at our managed IT service company provide procurement, installation, maintenance, billing, and support, making it a hassle-free process for you.
MANAGED Connectivity
In today’s digital age, a reliable internet connection is crucial to the success of any business. With the increasing use of cloud systems and flexible working, the demand for better speeds and broader coverage is only going up.
However, navigating the different internet line types, providers, and offerings can be a daunting task. That’s where you need a reliable and efficient managed IT services provider like Sereno.
We work with our partners to identify their internet requirements and find the best service at the best price from trusted providers.
Our team instals, maintains, and fully supports these lines, ensuring you get the most reliable service possible. We also conduct wireless audits to guarantee optimal coverage throughout the entire office.
MANAGED Infrastructure
A reliable and secure network infrastructure is crucial for any business. Your internet connectivity, wireless, local network, server access, and remote access all depend on it.
Our IT company can help you improve your current network or set up a new office environment. With years of experience supporting hundreds of different networks, we are in the best position to advise you on the most reliable and secure infrastructure. Our vendor-agnostic approach ensures we guide you on the best equipment to meet your needs.
We can advise, procure, install, maintain, and support all your Firewalls, network switch, cabling, VPN, and Wi-Fi needs. Leave the hassle to us and focus on growing your business.
MANAGED Procurement
Choosing the right hardware for your team can be a daunting and costly decision. Technical specs like processing power, memory, and ports are just the tip of the iceberg.
Finding a reliable supplier at the best price takes time and can be expensive if you get it wrong. But worry not! Our expert team can guide you to make the best choices that meet your requirements.
As an IT support provider with years of experience, we have reliable vendors to purchase from and can handle everything from procurement to delivery. We can even create customised buttons for you in our Partner Portal, where you can order your chosen hardware and software at a pre-agreed price with just one click.
Let us take the hassle out of hardware procurement.
IT SUPPORT LONDON
IT SUPPORT LONDON
An IT managed service provider (MSP) is a third-party company that manages a customer’s IT infrastructure. Most typically, a managed services provider and the customer are bound by a contract with a service levels agreement.
The services usually include 24/7 monitoring and support, network management, cyber security, data management, software and hardware procurement, installation, configuration, and maintenance, cloud services management, IT strategy, disaster recovery, user training and support, or any other services needed to meet a customer’s specific needs and business requirements.
Choosing the right IT support managed service provider is critical for ensuring that your IT infrastructure is properly maintained. Here are some steps to consider when looking for an ideal IT partner:
Hiring an IT managed support provider offers several benefits, which include access to specialised expertise, enhanced cyber security, cost effectiveness, scalability, and greater business productivity.
While IT support and managed services are related terms, they refer to different services. IT support can be in-house or outsourced and generally focuses on addressing specific issues as they occur. On the other hand, managed services are delivered by an external provider and include ongoing monitoring, maintenance, and strategic planning to prevent issues before they arise.
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